Shipping policy

 

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
All orders over the price of $50 will ship for free via the United States Postal Service. The service provided will vary depending on weight but will either be First-Class or Priority Mail.

-Upgraded shipping options are available to ensure your product arrives faster.

The Expedited shipping option is $14.95 and automatically upgrades your shipping to USPS Priority Mail no matter the weight of the package. Typical transit time is 2-3 business days.

If you need your product even faster, we can ship using the USPS Express Mail option. For orders up to $100 in value, the cost is $29.95. Any order over $100 will incur a shipping cost of $49.95. Typical transit time is 1-2 business days.

For our international customers, we have two options regarding shipping. For orders up to $125 in value, the shipping cost is $29.95 for USPS First-Class Mail International service. For all orders over $125 in value, the shipping cost is $49.95 for USPS Priority Mail International service. Buy with confidence! We have shipped products all over the world! Tracking information will be provided with all orders including international.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

3.5 P.O. Box Shipping
Trackside Signatures will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

3.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

6. Duties & Taxes

6.1 Sales Tax
If applicable, sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Trackside
Signatures encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Trackside Signatures at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.

7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

8. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

9. Customer service
For all customer service inquiries, please email us at
tracksidesignatures@yahoo.com